At rpro11, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
Rpro11 builds trust through actions, not words. Below are our concrete commitments to protecting your personal data privacy.
Every communication between your device and rpro11's servers is protected by 256-bit SSL encryption — the same technology used by Maybank, CIMB, and Malaysia's leading banks. This means your login credentials, personal information, and financial transaction details cannot be intercepted by any third party during transmission, even when you are connected to a public Wi-Fi network.
Rpro11 has never sold, rented, or traded your personal data to any third party for marketing or commercial purposes, and we never will. This is an absolute principle with no exceptions. Your data is collected solely to manage your account and deliver the rpro11 services you request — it is not a product to be bought or sold.
All of rpro11's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). We ensure that PDPA principles — including consent, purpose, limited use, data quality, integrity, access, and security — are upheld in every aspect of our data operations. Compliance is reviewed and updated on a regular basis.
You have full control over your personal data at rpro11. This includes the right to access the data we hold about you, the right to request correction of inaccurate data, the right to withdraw marketing consent, and in certain circumstances, the right to request deletion of your data. All such requests are handled promptly and at no charge.
Rpro11 does not retain your personal data for longer than necessary for the purposes for which it was collected. Once an account is closed and the mandatory retention period has lapsed, your personal data will be securely deleted from our systems. We do not collect data "just in case" without a clear and legitimate purpose.
In the event of any security breach that may affect your personal data, rpro11 is committed to notifying you within the timeframe required by Malaysian law. We will not conceal or delay notification of any security incident that could impact our members. Transparency is our priority.
Important Note: This Privacy Policy applies to all users of the rpro11 platform — including website visitors, registered members, and mobile app users. By using rpro11's services, you agree to the data collection and usage practices described in this document.
Rpro11 ("we", "our platform") operates an online entertainment platform under the domain rpro11.best, serving users across Malaysia. We understand that member trust is our most valuable asset, and protecting personal data is at the heart of that trust. This Privacy Policy is written in Bahasa Melayu to ensure all Malaysian members can read and understand it clearly, without any ambiguity.
This Privacy Policy describes: (a) the types of personal data we collect from you; (b) the purposes for which that data is collected and used; (c) the parties with whom we may share your data; (d) the security measures we take to protect your data; (e) your rights in relation to your personal data; and (f) how you can contact us regarding your privacy.
Rpro11 complies with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and all regulations issued under it. We have appointed a Data Privacy Officer who is responsible for ensuring ongoing compliance with applicable data protection laws. If you have any questions or concerns about privacy, you may contact our Privacy Officer using the details provided in Section 13 of this document.
Rpro11 only collects data that is genuinely necessary to provide the services you request. We do not collect excessive or irrelevant data beyond the stated purpose — this reflects our commitment to the internationally recognized principle of data minimization.
| Data Categories | Specific Data Examples | Collection Methods |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Registration & KYC |
| Contact Data | Malaysian phone number, email address, residential address | Account registration |
| Financial Data | Bank account number, e-wallet details (TNG, GrabPay), transaction history | Deposit/withdrawal process |
| Technical Data | IP address, device type, operating system, web browser, session data | Automatically during use |
| Gaming Data | Gaming history, betting records, wins, losses | Automatically during gameplay |
| Communications Data | Live chat records, support emails, feedback | Customer support interactions |
Data you provide directly: When registering an rpro11 account, making deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, contacting customer support, or participating in any promotion – you are providing your personal data directly to us. We only ask for the information needed to process your request.
Automatically collected data: Each time you browse the rpro11 platform, our systems automatically record certain technical data such as your IP address, device type, operating system version, browser used, pages visited, time and duration of visits, and session data. This data is used for security purposes, platform analytics, and improving the user experience — not to identify you personally without additional context.
Data from third-party sources: In the context of identity verification (KYC) and fraud prevention, rpro11 may receive data from recognized identity verification service providers. All data received from third-party sources is fully subject to this Privacy Policy.
Account management and service delivery: Your personal data is used primarily to create and manage your rpro11 account, process deposits and withdrawals, verify your identity, provide customer support, and grant access to all games on the platform — including slots, live baccarat, jackpots, Sports Betting on the Malaysia Super League, badminton, and e-sports.
Security and fraud prevention: rpro11 uses your data – including technical data and transaction history – to detect and prevent fraud, money laundering, duplicate account creation, bonus abuse, and any activity that violates the platform's Terms & Conditions. This is in our legitimate interest and in the interest of all members who use the platform fairly.
Legal and regulatory compliance: To fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required by law, rpro11 needs to process your identity data. This data may also need to be retained for a specified period for legal purposes, even after your account has been closed.
Marketing communications (with your consent): Where you have given consent during registration, rpro11 may send you information about new bonuses, the latest promotions such as the 150% Welcome Bonus, gaming tournaments, and platform updates via email or push notifications. You may withdraw this marketing consent at any time through your account settings, with no effect on your continued use of the platform.
Product improvement and analytics: Aggregated and anonymised usage data is used to understand platform usage patterns, identify areas for improvement, and develop new features that better serve our members. This analytics activity does not involve profiling individual users for marketing purposes.
Key Commitments: rpro11 does not sell your personal data. We only share data in limited circumstances and for legitimate purposes as described below.
Trusted service providers: rpro11 engages selected third-party service providers to carry out certain operational functions — including payment gateways for processing deposits and withdrawals, identity verification service providers, customer support platforms, and cloud computing infrastructure. These providers are only permitted to process your data in accordance with our specific instructions and may not use it for any other purpose. They are bound by strict data protection agreements.
Legal compliance: rpro11 may disclose your personal data to authorities — including the police, prosecution departments, or Malaysian financial regulatory bodies — when required by law, court order, or in fulfilment of AML/KYC obligations. In such circumstances, we will disclose only the minimum data necessary and, where permitted by law, will notify you of the disclosure.
Business transfers: In the event of a merger, acquisition, or sale of rpro11 assets to another entity, members' personal data may be transferred as part of those business assets. In such cases, members will be notified in advance, and the new entity will be required to comply with this Privacy Policy or an equivalent one. You have the right to close your account before the transfer takes place if you are not comfortable with it.
Game providers: To maintain game integrity and prevent fraud, certain transaction data (not full identity data) may be shared with our game providers — such as Pragmatic Play, Evolution Gaming, NetEnt, SA Gaming, and others — for round verification and game audit purposes. These providers are bound by strict confidentiality agreements.
Technical measures: rpro11 implements multiple layers of technical protection to safeguard your personal data. These include 256-bit SSL encryption for all communications, encryption of sensitive data within databases, a layered access control system ensuring only authorised personnel can access personal data within the scope of their role, a real-time intrusion detection system (IDS), and regular data backups to separate secure locations.
Organizational measures: Internally, rpro11 enforces strict data access control policies. Staff are only granted access to the data necessary for their specific job functions (the "principle of least privilege"). All personnel who handle personal data are required to complete data protection training and sign confidentiality agreements. Internal audits are conducted on a regular basis to ensure ongoing compliance.
User responsibility: While rpro11 implements robust security measures, the safety of your account also depends on your own actions. You are advised to use a strong and unique password for your rpro11 account, never share your password with anyone, enable two-factor authentication where available, and log out of your account when using shared devices. rpro11 is not responsible for any unauthorised access resulting from user negligence.
Incident response: In the event of a data security breach affecting your personal data, rpro11 has a clear incident response procedure in place. We will immediately contain the breach, assess the extent of the impact, and notify affected members within the timeframe required by Malaysia's PDPA 2010. A report will also be submitted to the Personal Data Protection Commissioner as required by law.
Rpro11 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Most modern browsers allow you to view, manage, and delete cookies via their privacy settings. However, disabling essential or security cookies may affect the functionality of the rpro11 platform and the security of your account. rpro11 is not responsible for any disruption to functionality resulting from essential cookies being disabled by the user.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data processed by rpro11:
You have the right to request and receive a copy of the personal data we hold about you, along with information on how it is processed and with whom it is shared.
You have the right to request the correction of any personal data held in rpro11's systems that is inaccurate, incomplete, or outdated.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide any justification.
Where data processing is based on your consent, you may withdraw that consent at any time. Such withdrawal does not affect the validity of any processing carried out prior to the date of withdrawal.
Under certain circumstances, you have the right to request the deletion of your personal data. This right is subject to mandatory retention requirements under Malaysian law, such as AML obligations.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, enabling you to transfer it to another service provider.
To exercise any of the rights above, contact our Data Privacy Officer by email at support@rpro11.best with the subject line "Personal Data Privacy Rights Request", along with your account number for identity verification. We will process your request within 21 business days as required by Malaysia's PDPA 2010. If your request cannot be fully fulfilled for legal reasons, we will clearly explain why.
As a digital platform operating on cloud computing infrastructure, your personal data may be processed or stored on servers located outside Malaysia. This may occur when our service providers — such as cloud infrastructure providers or international game providers — operate from overseas locations. In all cases, rpro11 ensures that such cross-border transfers are protected by adequate safeguards, including data processing agreements and recognised standard contractual clauses.
Rpro11 only transfers data to countries or jurisdictions that provide a level of data protection equivalent to Malaysia's PDPA 2010, or that are covered by approved protection mechanisms. We do not transfer data to countries that lack adequate data protection laws without putting appropriate additional safeguards in place.
| Data Categories | Retention Period |
|---|---|
| Active account data | Throughout the active account period + 7 years after closure |
| Financial transaction records | 7 years (Malaysian AML requirement) |
| Game & betting logs | 2 years after session ends |
| Support communication records | 3 years after the case is resolved |
| KYC & Identity Verification Data | 7 years after account closure |
| Marketing data (with consent) | Until consent is withdrawn |
| Technical data & access logs | 90 days |
Once the retention period has expired, your personal data will be securely deleted from rpro11's systems using methods that ensure the data cannot be recovered. For data stored in physical format (where applicable), disposal is carried out through secure and verified methods. The data deletion process is transparent and can be confirmed by our Data Privacy Officer.
The rpro11 platform is strictly for individuals aged 18 and above and is not intended for minors. rpro11 does not knowingly collect personal data from individuals under the age of 18. If we discover that a user is under 18, the account will be closed immediately and all associated personal data will be deleted from our systems within 30 days. If you believe that a minor has registered an account on rpro11, please notify us immediately at support@rpro11.best.
The rpro11 platform may contain links to or integrations with third-party services such as the payment gateways Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. When you access these services, you are leaving the rpro11 platform environment and the relevant third party's Privacy Policy will govern your interactions with them. rpro11 is not responsible for the privacy practices of third-party platforms and encourages you to read their respective privacy policies before providing any personal data.
Rpro11 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. The "Updated" date at the top of this document indicates when the latest version was published. For material changes that affect how we process your data, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect.
Your continued use of the rpro11 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the new Privacy Policy, you have the right to close your account and request deletion of your personal data in accordance with your rights under Malaysia's PDPA 2010.
For any enquiries, requests, or complaints relating to your privacy and personal data protection, please contact our Data Privacy Officer. We are committed to responding to all privacy enquiries within 5 business days.
Email: Send an email to support@rpro11.best with the subject line "Privacy Policy Enquiry" or "Personal Data Rights Request". Please include your account number (if you are a registered member) to help us verify your identity and process your request more efficiently.
Live Chat: For general enquiries about the Privacy Policy that do not require access to your personal data, you may use the 24/7 live chat function within the rpro11 platform. Our support team is available in Bahasa Melayu and will refer you to the Data Privacy Officer for more specific cases.
Complaints to authorities: If you are dissatisfied with how rpro11 has handled your personal data after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the PDPA 2010. We encourage you to reach out to us first so we can resolve the issue directly before escalating to the relevant authority.
Our Privacy Policy is closely tied to rpro11's commitment to responsible gaming. The data we collect about your gaming patterns is used to help — not exploit — you to play more safely.
Rpro11 uses your gaming data to identify patterns that may indicate risk. Our system will suggest deposit limits or a self-exclusion period if your playing patterns are deemed unhealthy.
Set daily, weekly, or monthly deposit limits. These limits are stored securely and enforced automatically – keeping your personal financial decisions private.
When you activate self-exclusion, no marketing or promotional materials will be sent to you during the exclusion period. Your self-exclusion decision is entirely personal and kept strictly confidential.
Contact Us 1800-22-1722 (National Anti-Drug Agency) for confidential assistance. Any conversation or request you make to us regarding responsible gaming is kept strictly confidential.
Sign up with complete confidence. rpro11 safeguards your personal data to the highest standards — 256-bit SSL encryption, full compliance with Malaysia's PDPA 2010, and an unwavering commitment to your privacy. Claim your 150% Welcome Bonus of up to RM 1,500 today!