Rpro11 Terms & Conditions – Complete Platform Rules Guide for Malaysia

The rpro11 platform is only available to individuals aged 18 and above. By registering an account, you confirm that you are at least 18 years of age. rpro11 reserves the right to request proof of age at any time and to close the account of any user found to be underage without compensation.

Membership at rpro11 is strictly for personal use. You must register using your own accurate and valid personal information. The use of false information, another person's details, or a fictitious identity during registration is prohibited and may result in account closure and fund freezing.

Each individual is permitted to hold only one rpro11 account. Opening multiple accounts — whether using the same or different information — is strictly prohibited. rpro11 employs advanced technology to detect duplicate accounts, and all such accounts along with the funds within them may be frozen without notice.

Users from regions or countries where online gambling platforms are expressly prohibited by local law are solely responsible for ensuring their own compliance with those laws before using rpro11. The platform bears no liability for any violations of local law committed by users.

During registration, you are required to provide accurate, complete, and current information including your full name, a valid Malaysian phone number, and email address. This information is used for account verification, transaction processing, and official communications from rpro11.

You are solely responsible for keeping your account password confidential. Do not share your password with anyone, including rpro11 customer support staff. The rpro11 team will never ask for your password. If you suspect your account has been accessed without your authorisation, contact our customer support immediately.

Rpro11 reserves the right to request identity verification (KYC – Know Your Customer) from any member at any time. Required documents may include a copy of your Malaysian identity card (MyKad), a utility bill as proof of address, or a bank statement. Failure to provide KYC documents within the specified timeframe may result in a temporary restriction on withdrawal functions.

Each rpro11 account belongs exclusively to the registered owner. Transferring, selling, or granting account access to another party is prohibited. You are fully responsible for all activity carried out under your account, including actions taken by others who access it with or without your consent.

The minimum deposit at rpro11 is RM 20 for most payment methods. Maximum deposit limits depend on your chosen payment method and account verification level. All deposits must be made from a payment method registered in your own name — third-party deposits are not accepted and will be returned.

Deposits are typically credited to your rpro11 account within 3 to 10 minutes after the transaction has been successfully processed by the payment gateway. If your deposit has not been credited within 30 minutes, please contact customer support with proof of transaction for investigation. rpro11 is not responsible for delays caused by banking systems or third-party payment gateways.

All deposits are final once credited to the account. Deposit refunds may only be processed under specific circumstances — such as a confirmed technical failure or system error — and are subject to case-by-case review by the rpro11 finance team. Refund requests without a valid basis will not be entertained.

Rpro11 reserves the right to reject deposits from suspicious or unverifiable sources. Any attempt to deposit via unapproved payment methods or from accounts not belonging to the rpro11 account holder will be declined, and the funds may be frozen pending further investigation.

Withdrawals may only be made to a bank account or e-wallet registered in your own name, matching the name on your rpro11 account. Withdrawals to third-party accounts are not permitted under any circumstances and such requests will be automatically declined.

If there is an active bonus in your account that has not yet met the rollover requirement, you may still withdraw your original deposit amount. However, the bonus balance along with any related winnings derived from that bonus will be forfeited if a withdrawal is made before the rollover conditions are fully completed.

Rpro11 reserves the right to request additional verification before processing any withdrawal deemed unusual or suspicious. This includes but is not limited to large withdrawal amounts within a short period, withdrawal requests from new or previously unused devices or locations, or transaction patterns inconsistent with the account's history.

Progressive jackpot winnings exceeding MYR 100,000 may be paid out in instalments or within up to 14 business days, depending on the winning amount and required verification. rpro11 will contact the member directly to arrange a payment schedule for large jackpot winnings.

All bonuses and promotions at rpro11 are subject to the specific terms and conditions stated on their respective promotion pages. The general terms in this document do not override promotion-specific terms. In the event of any conflict, the promotion-specific terms shall prevail. Please read the terms of each promotion carefully before activating any bonus.

The 150% Welcome Bonus of up to MYR 1,500 is available to new members registering for the first time only. The bonus must be activated in the "Promotions" section of your account before making your first deposit. The rollover requirement is 25x the bonus amount for the 150% Package, with a 21-day usage period from the credit date. Rollover is calculated based on the bonus amount only, not the combined deposit and bonus amount.

The weekly 10% cashback bonus is calculated based on net losses over a 7-day period (Monday to Sunday) and credited every Monday. Net loss is the total deposits minus total withdrawals for that period. The cashback bonus has no rollover requirement and can be withdrawn immediately once credited.

Rpro11 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice. However, bonuses that have already been activated and are in progress through the rollover process will not be retroactively revoked unless there is evidence of abuse. Members who have fully completed the rollover requirements are entitled to withdraw the relevant bonus amount.

Bonus abuse — including opening multiple accounts to claim bonuses repeatedly, using betting strategies specifically designed to meet rollover requirements with minimal real risk, or coordinating between accounts to manipulate bonus conditions — is strictly prohibited. rpro11 reserves the right to void all related bonuses and winnings and to close any accounts involved.

All games on rpro11 — including slots, live baccarat, roulette, blackjack, dragon tiger, Sports Betting, and e-sports — are subject to their own specific rules. The game rules displayed within each game's interface form part of these Terms & Conditions. By starting a game, you agree to its rules.

The outcome of all games is final once a round or bet is settled. rpro11 will not reverse valid game results except in exceptional circumstances, such as a verifiable technical failure that affected the integrity of the outcome. Reversal requests based solely on dissatisfaction will not be entertained.

For Sports Betting — including Malaysian Super League football, EPL, BWF badminton, and MPL esports — the odds displayed at the time a bet is placed are the odds that apply, not the odds at settlement. Bets placed after a match has started (in-play) are subject to separate in-play rules available within the platform.

In the event of a technical disruption or loss of internet connection during an active game session, rpro11 will attempt to restore the game to its state prior to the disruption. If restoration is not possible, the affected bets may be voided and funds returned. Any winnings credited before the disruption are valid and will be retained.

You are solely responsible for ensuring that your use of the rpro11 platform complies with the laws applicable in your jurisdiction. rpro11 cannot be held liable for any breach of local laws committed by members in the course of using the platform.

You agree to play on rpro11 only with money you can afford to lose. rpro11 is an entertainment platform. Do not use funds needed for essentials such as rent, utilities, food, or debt repayments for gaming activities. If you feel gaming is becoming a problem, please use the responsible gaming tools available on the platform.

You are responsible for ensuring that your account information — including phone number, email address, and banking details — is kept up to date and accurate. Any delays or failed withdrawals resulting from outdated or incorrect account information are your own responsibility. Updates can be made through your account settings or by contacting customer support.

Members are prohibited from using any automated software, bots, scripts, or other technical means to access, use, or manipulate games on rpro11 in an unauthorised manner. The use of third-party software designed to gain an unfair advantage in any game is a serious violation and may result in legal action.

Money laundering through the rpro11 platform is strictly prohibited and constitutes a criminal offence. rpro11 adheres to rigorous anti-money laundering (AML) procedures and will report any suspicious activity to the relevant authorities without prior notice to the member concerned.

Members are prohibited from cheating, threatening, or taking any harmful action against rpro11 staff, other members, or any stakeholder within the platform ecosystem. This includes any attempt to obtain sensitive information through social engineering, phishing, or other manipulation techniques.

Members under 18 years of age are prohibited from using the platform. Should rpro11 discover that an underage user has successfully registered, the account will be closed immediately, all winnings will be voided, and the original deposit may be refunded subject to case assessment.

You may close your rpro11 account at any time by contacting customer support. Before closure, please ensure there are no unused funds or active bonuses remaining in your account. Any valid balance will be returned via your original deposit method within 3 to 7 business days after the closure process is completed.

Rpro11 reserves the right to close or suspend any member's account without prior notice in the event of a breach of Terms & Conditions, fraudulent activity, game manipulation, or any action that undermines the integrity of the platform. In cases of closure due to a violation, funds associated with the unlawful activity will be frozen while an investigation is conducted.

Accounts inactive for 12 consecutive months may be classified as dormant. rpro11 reserves the right to impose a monthly maintenance fee on dormant accounts. Members will be notified via their registered email before any such fee is applied, and the account can be easily reactivated through any login or deposit.

Rpro11 is committed to protecting the privacy and security of all members' personal data in accordance with Malaysia's Personal Data Protection Act 2010. Personal information you provide during registration and use of the platform is collected, processed, and stored solely for the purposes stated in our Privacy Policy, which can be found at /privacy-policy.

Rpro11 uses 256-bit SSL encryption for all communications between your device and the platform's servers. Your personal and financial data is never transmitted in plain text. All sensitive information is stored on secure servers protected by multi-layered security systems.

Rpro11 will not sell, rent, share, or disclose your personal data to third parties without your written consent, except where required by Malaysian law, a court order, or in fulfilling AML/KYC compliance obligations. These exceptions include sharing with legitimate law enforcement agencies upon official request.

Rpro11 provides the platform on an "as is" basis and makes no guarantee or warranty that the platform will be continuously available, error-free, or will meet your specific expectations. While we strive to maintain high platform uptime, technical disruptions, scheduled maintenance, or circumstances beyond our control may temporarily render the platform inaccessible.

Rpro11 shall not be liable for any indirect, consequential, or special losses arising from the use of the platform, including but not limited to loss of profit, loss of income, loss of data, or business disruption. rpro11's total liability to any member shall not exceed the net deposit amount made within the 30 days preceding the relevant claim.

If you have any dispute or complaint regarding your account, games, transactions, or rpro11 services, your first step should be to contact our customer support team via 24/7 live chat. Most issues are resolved within 24 hours. For more complex matters, we are committed to providing a resolution within 5 business days.

If you are not satisfied with the resolution provided by the support team, you may submit a formal complaint by email to support@rpro11.best, including your account number, complaint details, and any relevant supporting evidence. rpro11 management will review your complaint and provide a response within 10 business days.

All disputes that cannot be resolved internally will be referred to an independent dispute resolution body recognised by our licensing authority. This dispute resolution process is free of charge for members and its decision is binding on both parties. Details of the relevant dispute resolution body are available from our customer support team.

Rpro11 reserves the right to modify, add to, or amend these Terms & Conditions at any time. Changes will be published on this page along with the new effective date. For significant changes that directly affect members' rights, notice will be given via registered email or in-platform notification at least 7 days before the effective date.

Continued use of the rpro11 platform after the effective date of any changes to the terms constitutes acceptance of the amended terms. If you do not agree with the updated terms, you have the right to close your account before the effective date without penalty, and any valid balance will be returned to you.

These Terms & Conditions and any disputes arising from or related to the use of the rpro11 platform are governed by the laws stipulated by our licensing authority. rpro11 complies with all applicable licensing, compliance, and regulatory requirements within our operating jurisdiction.

Should any provision of these Terms & Conditions be found invalid, unenforceable, or contrary to applicable law by a court of competent jurisdiction, that provision shall be deemed severed from this document. The remaining provisions of these Terms & Conditions shall continue in full force and effect.